This tool would be useful because it would help customers navigate their website more for customer service reasons since the only information on the page is a Contact Us page. The chatbot can answer simple questions and only resorts to humans at the very end. 

Overall, the process was very easy and simple to do. It took us about 10 minutes to do the one we made. Every step was walked through by the website and changing anything was also easy. It works like a flow chart, making it very easy to understand. Since it is so easy, it may be an easier process than adding specific web pages on the website since the chatbot can be a catch-all, contacting human support if the question still needs to be answered. Suppose there is one place to answer any question and find any contact information. In that case, customers will be happier to use the one chatbot since they won’t have to search around for any sort of contact information like they currently do on the website.